Our policy is to guarantee your satisfaction with the services that we provide. Please be sure to look through our policies prior to your visit. 1. 10 days guarantee for shellac, dipping and nails services 2. If you are not satisfied with your services . Please make us aware of it while serving or before you pay. We will happily fix them or adjust them to your satisfaction or we will remove any enhancements or coating that have been applied . NO REFUND WILL BE APPLIED AFTER YOU LEAVE THE ESTABLISHMENT. We thank you for the opportunity to serve you!